We only offer deliveries on online orders. Delivery is $10 additional.
We produce preservative-free bath products. Due to the nature of these products, we cannot accept returns for hygiene reasons. We do not accept returns due to allergic reactions. Other items: If you are not satisfied with your purchase, or simply change your mind, then you can return your item within 14 days of receiving your order in original packaging and unused or damaged in anyway. Delivery cost are NOT refunded.
Cancellation / Return / Exchange Policy
Gift baskets and boxes combine several items made by artisans and all items contained in your package cannot be returned or refunded. Please follow the guidelines below and email us if you have any other queries.
- Refunds or exchanges will be accepted within 14 days of your original receipt of the order.
- Any return after 14 days will be eligible ONLY FOR EXCHANGE within 30 days of the original receipt of the order. This does not apply to organic products soaps and scrubs.
- All returns must be unused and in re-sellable condition. If the returned product is considered used, altered, damaged (scratches, wreckage etc.) after a thorough inspection will not qualify for a refund or exchange and will be discarded
- A 15% restocking fee will be applied for all qualifiable refunds except if the product is considered defective or due to a shipping error.
- Delivery charges for returned items must be shouldered by the buyer unless the return is due to our error or the product is defective.
- Delivery charges are non-refundable when crediting a refund.
- All SALE items are final and are not eligible for refund or exchange. Our SALE items are already discounted for final sale.
- Only regular products are eligible for refund or exchange. All customized items (made specifically for the client) are NOT eligible for both refund or exchange. All personalized items cannot be resold in our stores.
- We offer a Remake for custom-designed products (if tarnished) within 60 days of the original receipt for a one-time payment of $25.00.
- Please allow up to 2-3 business days for your refund.